Tuesday, April 30, 2019

How to speak with MTN customer agent easily

On most occasions, it takes a longer time to connect with an MTN customer agent in order to resolve an issue.
Calling MTN Nigeria customer care can be quite taxing at times but now in this post, you are going to find a straightforward route to get across a customer care agent.

On MTN customer care platform, subscribers are segmented. Yes, of course. That is to tell you that MTN valued loyalty seriously, thus segmented its customer service platform into about five but categorized into two: Premium and standard subscribers. The more you stay put with MTN, the more benefits you enjoy from the mobile operator.

Customers on premium segment have direct access to speak with an agent after customers account balance has been provided, account recharge and change language options have been listed.

However, subscribers below the Premium segment finds it a bit difficult to get across to any agent, so they advised to follow the below steps for easy access to them:

How To Easily Reach Any MTN Customer Care Rep?

  1. Dial 180, 08031000180 from other networks and +2348031000180 from outside the country.
  2. Press 9 to go the main menu.
  3. Press 6 for support.
  4. Press 0 to speak with a Customer Care Rep.
You will be immediately connected to a Customer Care Representative who may or may not be able to solve your problem, at the very least you won’t spent half an hour ploughing through the protocol.

No comments:

Post a Comment

Kindly Drop A Comment If You Have Been Assisted